Client Service Agreement

Custom PWA & Website Build — Service Terms
Applanta Solutions · Confidential & Proprietary
Provider: Applanta Solutions · bookings@applanta.app
Client Business Name:
Client Owner Name:
Client Email: Phone:
Date: · Version: 3.0

1. SERVICE DESCRIPTION

1.1 Applanta Solutions ("Provider") agrees to design, build, and deliver a custom Progressive Web App (PWA) and/or website for the Client as described below.

1.2 Build Scope:

Plan Selected:
Build Fee:$
Monthly Fee:$/mo (hosting & maintenance)
Features Included:
Estimated Delivery:3–7 business days from deposit
⚡ Rush Service:   

2. PAYMENT TERMS

2.1 50% deposit is due before build begins. Collected securely via Stripe payment link at time of agreement signing.

2.2 Remaining 50% balance is due upon Client approval before the app goes live. Collected via Stripe.

2.3 All payments are non-refundable once the app build has started.

2.4 Blueprint/Consultation fee ($100) is credited toward the total build cost if the Client proceeds within 90 days.

2.5 Monthly hosting/maintenance fee begins on launch date and is billed via Stripe on the 1st of each month.

2.6 A 5-day grace period applies after due date. A $10 late fee is added after 5 days.

2.7 Hosting may be suspended after 30 days overdue with 48-hour written notice.

2.8 Rush Service fee ($150, if elected) is due with the initial deposit.

2.9 Premium tier builds ($1,200–$2,000) are priced based on feature complexity. Final price is quoted and agreed upon in writing before payment is collected. For variable Premium quotes above $1,200, a custom Stripe invoice will be issued for the exact agreed amount.

3. REVISIONS

3.1 Client receives up to 2 rounds of revisions at no additional cost.

3.2 Additional revision rounds are billed at $50 per round.

3.3 Major feature additions after build approval require a new quote.

4. OWNERSHIP & LICENSE

4.1 Client owns all app content (text, images, branding, business information).

4.2 Applanta Solutions retains ownership of the underlying code and framework.

4.3 Client receives a perpetual license to use the app as long as monthly fees are current.

4.4 If monthly fees are discontinued, Applanta may deactivate hosting after 30 days notice.

5. CLIENT RESPONSIBILITIES

5.1 Client agrees to provide all required content (business info, logos, photos, menu items, etc.) within 48 hours of signing this agreement.

5.2 Delays in providing content may extend the delivery timeline.

5.3 Client is responsible for the accuracy and legality of all provided content.

6. CANCELLATION

6.1 Client may cancel before build begins for a full refund minus any consultation fee.

6.2 Once build has started, all payments are non-refundable.

6.3 Either party may terminate the monthly hosting agreement with 30 days written notice.

7. LIABILITY LIMITATIONS

7.1 Applanta Solutions is not responsible for client-provided content, trademarks, or intellectual property infringement.

7.2 Applanta Solutions does not guarantee specific business outcomes, revenue, or customer acquisition.

7.3 Maximum liability is limited to the total amount paid by the Client.

7.4 Applanta Solutions is not liable for service interruptions caused by third-party hosting providers (Firebase, Cloudflare, Netlify).

8. COMMUNICATION & SUPPORT

8.1 Support hours: Monday–Friday, 9:00 AM – 6:00 PM EST.

8.2 Support inquiries: bookings@applanta.app

8.3 Average response time: 24 hours on business days.

9. GOVERNING LAW

9.1 This Agreement shall be governed by the laws of the State of Georgia.

CLIENT SIGNATURE

By signing below, I confirm that I have read, understand, and agree to all terms of this Agreement.

Printed Name:

Business Name:

Date:

✍ Client: Sign here

PROVIDER SIGNATURE — APPLANTA LLC

Printed Name: Rudolph Miller, Owner

Date:

✍ Owner: Sign here